The following article is brought to you by Nix Solutions. -Ed.
Trivial business problem solving methods usually do not consider the crucial characteristics of the certain business enterprises: performance bottlenecks, internal and external factors, special management requirements and clearly defined goals.
NIX Solutions company, founded in Kharkiv, Ukraine, provides various software products and services for domestic and foreign businesses, helping them to find appropriate solutions according to the certain requirements and needs of the customers.
NIX Solutions approach to the mobile applications development provides integrating with the customer’s business: the strengths and weaknesses of the enterprise determination, the search for common and highly specialized solutions tailored to internal and external relationships of the enterprise, that allows to develop unique and efficient programs and applications.
Web&IPhone App for Car Sevice Center Workflow System was developed for one of the hugest car service centers in the USA to automate its workflow and speed up the customer service.
Nowadays, in market economy conditions, most businesses face such problems as inefficient use of time and staff, lagging behind the market trends, difficulties of expedient basic economic indicators accounting, the instability of the business environment, the intensification of competition. Therefore, decision-making in the face of uncertainty often takes place.
Trivial business problem solving methods usually do not consider the crucial characteristics of the certain business enterprises, such as: performance bottlenecks (the lack of production capacity, staff incompetence, low demand, which is yet to be formed), internal and external factors (for example, political, social, economic conditions or organizational, managerial, technical features, respectively), special management requirements and clearly defined goals. It is really difficult to list the variety of success and profitability factors and consider them comprehensively when making the appropriate interrelated innovative, managerial, technical, human recourse business solutions.
NIX Solutions company was founded in Kharkiv, Ukraine, in 1994. The company develops solutions for e-commerce, business automation, enterprise management, data processing and storage, entertainment industry, decision support, and many other application areas. It has become one of the IT-outsourcing leaders in Ukraine with a large portfolio of successively completed projects. Since 1997 NIX Solutions has been operating in the international market, providing custom software development services and system integration to foreign organizations (mainly from the US and Western Europe).
The company has performed more than six hundred international projects. Most of the projects carried out by NIX Solutions, lead to repeat orders due to responsible and even more fanatical approach to its commitments to the customer. Various software products and services for domestic and foreign businesses really help them to find appropriate solutions according to the certain requirements and needs of the customers.
NIX Solutions company uses the following technologies: .NET, Java, Flash and Flex, PHP, QA, iPhone, CMS.
As seen, in recent years mobile applications become increasingly popular. The organization is developing not only entertaining mobile applications, games, organizers and reminders, maps and navigators, product catalogues and data analyzers, but creates a brilliant and unique tools to solve specific business problems, which are always available in the portable devices. The key feature of the NIX Solutions apps’ efficiency is the specific approach to the mobile applications development. It provides integrating with the customer’s business: the strengths and weaknesses of the enterprise determination, the search for common and highly specialized solutions tailored to internal and external relationships of the enterprise, that allows to develop unique and effective programs and applications.
This approach is realized through the following IT consulting services: assessing the feasibility (the consultant studies the current state of the business and its reasons, the available and prospective opportunities, industry specifics and corrects quantitatively expressed goals), pre-project analysis, requirements development, the system and applications architecture development, pilot projects.
Pre-project analysis and requirements development are held by a Customer Relationship Manager (CRM) and Pre-project Planning team. When the order is received CRM starts processing the requirements with a team of analysts engaged. Requirements in any form (a ready list documented as Technical requirements or just an idea about what your software should perform) are welcomed (“Whatever You Can Imagine We Can Deliver”).
Such a deep dive into the customer’s business allows the company to implement a comprehensive integrated approach to mobile apps development successfully. The NIX Solutions team works like a unit of the enterprise, so that all the important aspects of the client’s firm operation are considered to develop the real problem-solving tool.
So, it is impossible to improve your business organization and increase its efficiency without considering all the main problems and their reasons. It is necessary to explore all opportunities for growth and to learn how to use them together. It is important, that the team of analysts is the part of the software developing company – the same corporate policy and common goals will help to ease the communication processes and guarantee the adequate interpretation of the information about the customer’s enterprise by remote project teams.
The worthy example of the successful NIX Solutions integration with their business-to-business customers is Web&IPhone App for Car Sevice Center Workflow System development.
The primary business challenges were:
– Unstructured flow of information about customers, orders, and their readiness;
– It was difficult for previous software users to deal with order status, deadlines and pricing, since records were kept in a free manner.
These complications could lead to impossibility to follow the deadlines, staff slowing down, productivity decrease, customer dissatisfaction by the service and customer attrition.
The NIX Solutions experts have developed the perfect iOS software to solve the existing problems:
– The IPhone App with the data integrity tracking function has been created;
– User-friendly interface allows to identify the client, the order and the the key order dates clearly;
– The user opportunities are restricted, so that data is put into standardized user form, resulting in readable form and logical order.
The customer – the 3rd biggest car service in the USA – today works on this easy to use, available at any time and high efficient software to automate its workflow and speed up the customer service.