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Iowa 911 Call Center Nation First To Accept Emergency Txts

090806-text911-01 By David Ponce

In a move that should have happened ages ago, a call center in the basement of the county jail in Waterloo, Iowa, became the first in the country to accept text messages sent to 911, starting last Wednesday. This is great for a range of people, not the least of which are the hard of hearing or the speaking impaired. We’re also thinking of teens who are unaware that their phones are also capable of taking voice calls.

Even though 911 callers can usually be located, texting technology does not allow this,

“That means i wireless subscribers who text 911 will get a reply asking them for the city or ZIP code they’re in. If the response corresponds to the Black Hawk County call center’s area, the text messages goes through to an operator. Otherwise the texter is told to call 911.

The call center’s operators are able to text back from their computers to conduct a conversation with the texter.

[ AP Article ] VIA [ Engadget ]







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  • blairf_felgenheimer

    TRBL @ OLD MILL. TIMMY FEL DWN WEL. PLZ HLP LOL

  • http://nirmalpatel.com nirmal

    I've done some work in this area. We're using texting but piggybacking on the voice channel so the person can be located and the conversation is live.

    See http://nirmalpatel.com/research/deaf911.html

  • blairf_felgenheimer

    Wow thats just like my Tele-postman idea where the mailman that would normally just drop the mail in your mailbox now opens it up for you and reads it out loud.

    How about something truely useful like a phone system that dials 911 when you are stupid enough to text 911.

  • blairf_felgenheimer

    Wow thats just like my Tele-postman idea where the mailman that would normally just drop the mail in your mailbox now opens it up for you and reads it out loud.

    How about something truely useful like a phone system that dials 911 when you are stupid enough to text 911.