http://www.ohgizmo.com/2008/10/16/oregon-scientific-smartglobe-with-internet-updateable-content/ Deliciously Geeky... Fri, 10 Feb 2012 20:10:00 +0000 hourly 1 http://wordpress.org/?v=3.1.3 http://www.ohgizmo.com/2008/10/16/oregon-scientific-smartglobe-with-internet-updateable-content/comment-page-1/#comment-407073 egcompton Fri, 27 Feb 2009 23:47:03 +0000 http://www.ohgizmo.com/?p=14875#comment-407073 I bought a SmartGlobe for my son this Christmas. When we decided to update the pen after Inauguration day, none of our computers would recognize the pen, even using the newest software. I've been luckier than some reviewers-- I've been able to talk to customer service. They decided the pen was defective, gave me an RMA number, and I sent back the pen on January 29. They quoted me a 2-3 week time on turning around the new pen and getting it to us. I called them today, Feb 27th, and they told me the pens are on back order, and have been since December. There was no way I would have gotten a pen in 2-3 weeks, as I was originally told, and I find it hard to believe they didn't know that at the time. They were able to find my name and RMA number before they even got on the phone with me today and tell me about the back order situation, so they should have been able to do so in January when I originally called. Now they're telling me that they should get in a batch next week and send them out the week after that. They refused to give me any information about the shipping method when I asked how long it would take for the pen to get to me once it (theoretically) left their warehouse. My son was already upset when we had to mail in the pen and wait 2-3 weeks. I'm not looking forward to telling him that it will close to a month more. <br>We loved the SmartGlobe while it was working, and I even considered buying one for our younger son. I can say now that I have no plans to buy anything from Oregon Scientific in the future. I bought a SmartGlobe for my son this Christmas. When we decided to update the pen after Inauguration day, none of our computers would recognize the pen, even using the newest software. I've been luckier than some reviewers– I've been able to talk to customer service. They decided the pen was defective, gave me an RMA number, and I sent back the pen on January 29. They quoted me a 2-3 week time on turning around the new pen and getting it to us. I called them today, Feb 27th, and they told me the pens are on back order, and have been since December. There was no way I would have gotten a pen in 2-3 weeks, as I was originally told, and I find it hard to believe they didn't know that at the time. They were able to find my name and RMA number before they even got on the phone with me today and tell me about the back order situation, so they should have been able to do so in January when I originally called. Now they're telling me that they should get in a batch next week and send them out the week after that. They refused to give me any information about the shipping method when I asked how long it would take for the pen to get to me once it (theoretically) left their warehouse. My son was already upset when we had to mail in the pen and wait 2-3 weeks. I'm not looking forward to telling him that it will close to a month more.
We loved the SmartGlobe while it was working, and I even considered buying one for our younger son. I can say now that I have no plans to buy anything from Oregon Scientific in the future.

]]> http://www.ohgizmo.com/2008/10/16/oregon-scientific-smartglobe-with-internet-updateable-content/comment-page-1/#comment-394805 egcompton Fri, 27 Feb 2009 17:47:03 +0000 http://www.ohgizmo.com/?p=14875#comment-394805 I bought a SmartGlobe for my son this Christmas. When we decided to update the pen after Inauguration day, none of our computers would recognize the pen, even using the newest software. I've been luckier than some reviewers-- I've been able to talk to customer service. They decided the pen was defective, gave me an RMA number, and I sent back the pen on January 29. They quoted me a 2-3 week time on turning around the new pen and getting it to us. I called them today, Feb 27th, and they told me the pens are on back order, and have been since December. There was no way I would have gotten a pen in 2-3 weeks, as I was originally told, and I find it hard to believe they didn't know that at the time. They were able to find my name and RMA number before they even got on the phone with me today and tell me about the back order situation, so they should have been able to do so in January when I originally called. Now they're telling me that they should get in a batch next week and send them out the week after that. They refused to give me any information about the shipping method when I asked how long it would take for the pen to get to me once it (theoretically) left their warehouse. My son was already upset when we had to mail in the pen and wait 2-3 weeks. I'm not looking forward to telling him that it will close to a month more. <br>We loved the SmartGlobe while it was working, and I even considered buying one for our younger son. I can say now that I have no plans to buy anything from Oregon Scientific in the future. I bought a SmartGlobe for my son this Christmas. When we decided to update the pen after Inauguration day, none of our computers would recognize the pen, even using the newest software. I've been luckier than some reviewers– I've been able to talk to customer service. They decided the pen was defective, gave me an RMA number, and I sent back the pen on January 29. They quoted me a 2-3 week time on turning around the new pen and getting it to us. I called them today, Feb 27th, and they told me the pens are on back order, and have been since December. There was no way I would have gotten a pen in 2-3 weeks, as I was originally told, and I find it hard to believe they didn't know that at the time. They were able to find my name and RMA number before they even got on the phone with me today and tell me about the back order situation, so they should have been able to do so in January when I originally called. Now they're telling me that they should get in a batch next week and send them out the week after that. They refused to give me any information about the shipping method when I asked how long it would take for the pen to get to me once it (theoretically) left their warehouse. My son was already upset when we had to mail in the pen and wait 2-3 weeks. I'm not looking forward to telling him that it will close to a month more.
We loved the SmartGlobe while it was working, and I even considered buying one for our younger son. I can say now that I have no plans to buy anything from Oregon Scientific in the future.

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